Frequently Asked Questions

How long will it take to get my order?

Orders are shipped directly to the Dauphin Vet Clinic at 1801 Main Street South and are available for pick up within 2 – 3 business days. You will be notified as soon as your order arrives at the clinic.

How long will you hold my order after it is delivered to the clinic?

Items are eligible for return/exchange within 5 business days from the day the package is delivered to the clinic. Please plan to pick up and review your order within this time frame. 

Can my order be shipped to my home or work?

Due to courier restrictions, shipments to other addresses is not available. Orders are delivered to the clinic at no charge and available for pick up during regular business hours (Monday - Friday 8:30am - 5:00pm).

What do I do if I received the wrong item?

Please email contactus@dauphinvetclinic.com or call us at 204-638-3044 as soon as possible and we will correct the error.

My pet won’t eat this food!

Veterinary diets such as Hill’s Prescription Diet have a 100% satisfaction guarantee. If your pet doesn’t like it, we can get you a full refund. Refunds on food will be applied as a credit to your clinic account and will not be reversed onto your credit card or returned in cash.

Any non-veterinary diet options cannot be returned for a refund. 

What if it has been more than 5 business days?

The 5 day return/exchange window does not apply to veterinary diet food returns. All other returns will be assessed on a case by case basis. 

How do I cancel my auto-ship food order?

You can cancel your auto-ship order at any time under by logging into your account and clicking the “orders” tab.

I can’t find what I’m looking for!

Please call us for clarification on the correct item for your pet.

Can I return a supplement that my pet won’t take?

Once opened, supplements cannot be returned.  Please call us if you have questions about a particular supplement to see if it is correct for your pet before you purchase it. Unopened supplements will be dealt with on a case by case basis.

This item won’t fit my pet. Too big or too small.

We can exchange the item you bought with the same item in a different size within 5 days of purchase. The item must be in original packaging and be in saleable condition. If it is after the 5 day exchange window, restocking fees of 25% will apply. If you have concerns about sizing, please call us for advice.

Do you offer gift cards?

Yes. You can purchase a virtual gift card online.

How do I redeem my virtual gift card?

Enter the serial number of the card in the box in the shopping cart, agree to terms, and checkout.

I received a promotion code. How do I apply it?

Upon checkout, you will see a box to enter the promo code you received. It will apply the discount and calculate your final price.

What if there is a recall on a product?

Should there be a recall on any product (food, treat, toy, etc.), we will do our best to contact all clients who have bought that product in the time frame noted by the supplier. Actions will be detailed as to how to return product and to whom, in the recall notice.